Privacy Policy
Welcome to Sewaverse.com. We respect your privacy and your personal data.
This Privacy Policy describes how we collect, use, and retain your information. By visiting and using our Site, you are agreeing to the practices described below.
We collect personal information only when it is necessary and retain it for as long as required for a valid business or legal reason. Once the data is no longer necessary, we anonymize or erase it.
Information We Collect
While you can browse our Site anonymously, to make a booking or a purchase, we will collect information like your name, contact information, and payment details to allow us to process booking and provide the service or to process and ship your order.
Types of Data We Collect
We collect the following information to ensure the efficient and systematic delivery of the services we provide as a platform connecting service providers and receivers:
How We Use Your Information
- Process bookings and orders, book appointments, send products, provide services, send reminders and delivery notifications, and offer customer support
- Process payments via bank transfers, e-wallet, and credit card, potentially sharing data with third-party payment providers
- Facilitate website use, manage accounts, and display usernames or profiles
- Share marketing materials, updates, and promotional content based on your interests
- Prevent fraud, ensure legal compliance, and respond to law enforcement requests
- Conduct research to improve user experience, personalize content, and track usage patterns
- For service providers: facilitate onboarding, process payments, manage logistics and returns
- Resolve questions, comments, and complaints directly or through third parties
- Prevent fraud, verify information, and protect against violations of our Terms and Privacy Policy
- Improve services and products, create targeted content, and expand services
- Use data for automated decision-making with your consent
- Operate, audit, and process financial transactions and manage accounts
- Personalize website content, design, and functionality based on user activity
- Send promotional materials, newsletters, and personalized recommendations with your consent
- Share your details with third parties (Sewa Providers, logistics partners, payment processors) for order fulfillment
Your Rights
You have a right to access, update, or delete your data. You can also opt out of marketing or revoke consent at any time. Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with Sewaverse through Sewaverse App by going to Setting > Account Deletion. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.
You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations. Also, in some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Age Verification and Responsibility
- We do not sell services to minors (which is to be determined based on the applicable law) and do not knowingly gather personal information from them.
- By accessing the site, you confirm and warrant that you are above the age of minority and are capable of reading and accepting this Privacy Policy. If you are a minor, you may use our Platform only with the involvement of a parent or legal guardian.
- As a parent or legal guardian, if you allow a minor to use the Site and perform bookings and buy things on your behalf, you consent to process his or her data and are responsible for their actions. You also bear responsibility for unauthorized action under your account and need to take steps to protect it from misuse.